Privacy Policy

Effective Date: October 1, 2026  ·  Last Updated: October 1, 2026

1. Introduction

NSX Heating & Air Conditioning (“NSX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nsxhvac.com, contact us for service, or communicate with us by phone, email, or text message.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly

• Contact information: Your full name, email address, phone number, and service address when you submit our contact form, request a quote, or book an appointment.
• Service details: Descriptions of the HVAC issue you're experiencing, the type of service you need, and your preferred timing.
• Payment information: Billing details processed through our third-party payment processors (we do not store full credit card numbers on our systems).
• Communications: Records of your phone calls, emails, and text messages with our team.

Information collected automatically

• Device & usage data: IP address, browser type, operating system, pages visited, and time spent on our site.
• Cookies & similar technologies: Small data files stored on your device (see Section 6).

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide the HVAC services you request
• Communicate with you about appointments, quotes, invoices, and follow-ups
• Send appointment reminders and service updates via text message or email (only when you opt in)
• Send occasional marketing messages about seasonal tune-ups, promotions, and maintenance plans (only when you opt in)
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and protect the security of our systems

4. SMS / Text Messaging

Consent

When you provide your phone number and opt in via our website form or verbal agreement, you consent to receive SMS/text messages from NSX Heating & Air Conditioning. Two categories of messages are supported:

• Transactional messages: Appointment confirmations, technician-on-the-way notifications, quotes, invoices, and service follow-ups.
• Marketing/promotional messages: Seasonal reminders, tune-up offers, maintenance-plan promotions, and other business updates. These require a separate opt-in.

Message frequency, rates, and opt-out

• Message frequency varies based on your service activity — typically fewer than 8 messages per month for marketing recipients, plus transactional messages tied to your specific appointments.
• Message and data rates may apply from your mobile carrier.
• Reply STOP at any time to any message to opt out of further SMS communications.
• Reply HELP for support, or contact us at (773) 603-6058 or [email protected].
• Carriers are not liable for delayed or undelivered messages.

Data used for SMS

The mobile phone number and opt-in status you provide for SMS messaging is used solely to send you the messages you agreed to receive. This data is never sold, rented, or shared with third parties for marketing.

5. Information Sharing

We do not sell your personal information. We share it only in these limited situations:

• Service providers: Third parties that help us operate our business (payment processors, scheduling software, CRM systems, communication platforms). These providers are contractually required to protect your data and use it only to perform services for us.
• Legal requirements: When required by law, subpoena, court order, or to protect our rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your information.

SMS opt-in data and phone numbers collected for text messaging are never shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies & Tracking

Our site uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

We may use third-party analytics services (such as Google Analytics) and advertising tools (such as Google Ads and Facebook Pixel) to measure marketing performance. These services have their own privacy policies.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. Data is transmitted over encrypted connections (HTTPS) and stored on secure servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time (see Section 9).

9. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal information.
• Opt-out: Opt out of marketing communications at any time (SMS: reply STOP; email: click the unsubscribe link; or contact us directly).
• Portability: Request your data in a portable format.

To exercise any of these rights, contact us using the information in Section 12. We will respond within 30 days.

10. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the new version here with an updated “Last Updated” date. Material changes will be communicated via email or a prominent notice on our site.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at:

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This policy is provided in good faith for general informational purposes and does not constitute legal advice. Consult a qualified attorney regarding your specific compliance requirements.